You are responsible for the cost and arrangement of return shipping. We will refund the value of the returned items following receipt and inspection by the vendor. You must obtain an RGA number to ensure proper processing of your return. IMPORTANT: Orders returned without authorization are not eligible for refund. We prefer to manage return requests via email to ensure you have a record of any instructions we’ve provided. Upon receipt of a return request, we will reach out to the vendor to request an RGA (Return Goods Authorization) number and follow up with you by email within 1-2 business days. When will I hear back regarding my request? We strongly encourage researching products thoroughly and consulting our support team with any questions prior to making a purchase. You may be able to recover more of your initial cost by reselling the items yourself. Heavy commercial items, even if they are listed with free shipping, must be returned at your expense (excluding cases involving damaged, defective, or incorrect items).Ĭompounded with the restocking fees referenced below, this can be quite costly and may render the return impractical. Advisory regarding the return of large commercial items: Items that have been assembled, installed, or modified cannot be returned. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Residential or commercial items not marked custom, made-to-order, or non-returnable are eligible but are subject to the vendor’s terms and approval. Orders must be received back within this 30-day period. However, we will reach out to the vendor as a courtesy to determine if they are willing to accept returns outside this period. Requests must be received within this timeline to be considered. We offer a 30-day return period from the date of delivery. The quickest way to obtain alternate items is to place a separate order and request to return the existing order. As a result, we do not have the ability to offer exchanges. Can I exchange an item I purchased for another?Īll items ship directly from their respective vendors. If an order has already shipped, it will be subject to the conditions of our return guidelines below.Ĭustom-made-to-order items will incur a cancellation fee if the manufacturing process has already begun. However, we will accept requests up to the time of shipment as a courtesy.Ĭancellation is not guaranteed until we have confirmation from the vendor/manufacturer, even if the request is received within 24 hours. Most orders cannot be canceled more than 24 hours after being placed. You may also submit a request by calling our support team at +1 (888) 345-9545. If you would like to request the cancellation of an order, please contact our Order Processing team immediately via our Contact Us form and choose “Order Changes or Cancellation” from the Reason for Contact drop-down. While most of our mailboxes are USPS-approved your local postmaster may have specific preferences in terms of mailbox types and installation location****** How can I cancel an order I’ve placed? ******It is always recommended to contact your local postmaster prior to installation. Includes: vandal resistant flag, 3 keys, reflective house numbers & installation hardware Patented Fast-Trak Mounting Plate for quick installation.Locking access door with commercial grade 12 disc high-security wafer lock.Patented Mail Shield technology prevents fishing.Patented anti-pry latch locking mechanism.12/14 gauge electro-galvanized welded steel.Full service, extra-large capacity curbside locking security mailbox.Post Master Approved for curbside delivery Installation takes mere minutes with the patented Fast Trak Mounting System, and everything you need is included with your purchase, including reflective house numbers, drill bit and mounting hardware. Not only does it function as a standard mailbox but it can also accept small packages and parcels (H 3.5" - 4.5" x W 3.5" - 4.5" x L 10.5"). It offers unrivaled security and protection against mail identity theft, package theft, and vandalism. The USPS approved Mail Boss Package master locking security mailbox post will do just that. Do you want to keep your mail and small packages safe?
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